Privacy Policy

Welcome to EXcellar Seeds & Agro Solutions. We value the trust you place in us, and we are committed to safeguarding your privacy and protecting your personal information.

This Privacy Policy describes how your data is collected, used, stored, and protected when you visit or make a purchase from www.excellar.co.in or interact with us through other channels like WhatsApp, phone, or in-person events.

🧾 1. Information We Collect
When you interact with EXcellar, we may collect the following types of information:

a) Personal Information:
Full name

Contact number (mobile/WhatsApp)

Email address

Shipping/Billing address

Company/farm name (if applicable)

b) Order-Related Information:
Product preferences

Quantity and delivery requests

Payment details (handled securely via third-party providers)

c) Technical Information (via website):
IP address

Browser type

Device details

Pages visited, time spent, and referring site

🎯 2. Why We Collect This Information
We collect this data to:

Process your orders and deliver products efficiently

Offer timely customer support and follow-ups

Inform you about new seeds, offers, and product updates

Improve our website, services, and user experience

Prevent fraud and ensure secure transactions

🍪 3. Use of Cookies
Cookies help us improve your browsing experience by:

Remembering your cart or login

Customizing product recommendations

Analyzing visitor behavior for site improvements

You can disable cookies from your browser settings, but doing so may limit some features of the website.

🧪 4. How We Protect Your Data
We use industry-standard measures to secure your data, including:

Secure Socket Layer (SSL) encryption

Password-protected access for internal systems

Limited access to customer data by authorized staff only

We do not sell, rent, or share your personal information with third parties for marketing purposes.

🔗 5. Third-Party Services
We may use trusted third-party platforms for:

Payment processing (Razorpay, Paytm, etc.)

WhatsApp API services

Logistics and delivery tracking

These services operate under their own privacy policies. EXcellar does not store your payment card details.

🧒 6. Children’s Privacy
Our products and services are not directed at children under the age of 13. We do not knowingly collect any personal information from minors. If such data is accidentally collected, we will delete it immediately upon request.

🌍 7. Policy Scope
This policy applies only to our online presence at www.excellar.co.in and official EXcellar channels. It does not cover information collected offline or through third-party websites.

✅ 8. Your Consent
By using our website or providing your information via phone or messaging, you consent to the terms laid out in this Privacy Policy.

📞 9. Contact Us
If you have any questions or concerns about this Privacy Policy, feel free to reach out:

EXcellar Production Pvt. Ltd.
P.No. 15-1/B, House No.102, Road No. 8A,
Balaji Nagar, Medchal
Hyderabad, Telangana – 501401, India

📞 +91 99399 33333
📧 customercare@excellar.co.in