Delivery Policy

At EXcellar, we aim to ensure fast, safe, and hassle-free delivery of your agricultural products — right to your doorstep. Whether you are ordering seeds, fertilizers, or crop protection solutions, we’re committed to getting them to you on time and in perfect condition.

📦 Shipping Coverage
We deliver across India, including remote villages and rural areas through our trusted logistics partners.
We also support direct delivery via agents or transport services based on the buyer’s location and order size.

🕐 Order Processing Time
Orders are processed within 1–3 business days from the date of confirmation and payment.

Orders placed on Sundays or public holidays will be processed the next working day.

🚛 Delivery Timeline
Standard delivery: 3–7 working days (depending on location)

Remote areas: Up to 10 working days

Bulk orders may require additional handling time

Please note: delivery timelines may vary due to weather conditions, rural accessibility, or courier partner delays.

💸 Shipping Charges
Free shipping on selected products or order values (as per offer)

Actual transport cost may apply for bulk/bag-based deliveries or remote zone deliveries

Any such charges will be clearly communicated before dispatch

📦 Packaging & Safety
All products are securely packed using tamper-proof, moisture-safe packaging to ensure:

Seed viability

Agrochemical stability

Proper labeling & identification

If your package appears damaged or tampered with, please refuse delivery and contact us immediately.

📋 Order Tracking
Once your order is shipped, we will provide:

Tracking ID

Courier/transport name

Expected delivery window

You can also reach out via WhatsApp or customer care for real-time updates.

⚠️ Delays & Liability
While we do our best to ensure timely delivery, EXcellar is not liable for delays caused by:

Natural disasters

Transport strikes

Unexpected logistics issues

Unreachable/incorrect address details shared by the customer

🧾 Proof of Delivery
Upon delivery:

Please check the product name, quantity, and condition

If any issue arises, inform us within 48 hours with photo/video proof

📞 Need Help?
For any delivery-related concerns, contact:
📞 +91 99399 33333
📧 customercare@excellar.co.in
🌐 www.excellar.co.in